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90-Day Money-Back Guarantee
We're confident Turkey Tail Probiotic+ will make a real difference for your dog. That's why every order is backed by our 90-Day Money-Back Guarantee.
How It Works:
We ask that you give the product a fair trial of at least 60 days before requesting a guarantee refund. Real changes to your dog's immune response and skin take time, and we want to make sure your dog gets the full benefit before you decide.
If after using the product for at least 60 days you don't see improvements in your dog's skin, coat, or itching, email us at support@trypetproven.com within 90 days of your delivery date. To help us process your request quickly, please include your Order Number or the Name and Email Address used to place your order. We respond within 24 hours.
Once approved, we'll process a full refund of your purchase price. Shipping fees (if applicable) are not refundable.
Unopened Returns
If your product is unused, unopened, and in its original packaging, you may return it within 90 days of delivery for a full refund. A receipt or order confirmation is required. Shipping fees are not refundable.
Cancellation Policy
Any changes or cancellations must be made within 24 hours of placing your order. After this timeframe, we may not be able to accommodate your request as the order will have entered the processing phase. If you cancel within 24 hours, we will process your refund within 7 business days.
Damaged Items
We take great care packaging Turkey Tail Probiotic+ to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping (such as dented boxes) with a product in good condition is not considered damage.
If your item arrives damaged, please let us know within 72 hours of delivery. Email us at support@trypetproven.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you.
We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays outside of our control, including those caused by the courier, customs, or other factors during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.
Incorrect Shipping Address
It is the customer's responsibility to ensure the correct shipping address is used at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or refund.
Please note: We reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most recent version before purchasing. By purchasing and continuing to use PetProven products, customers are indicating their acceptance of this Return & Refund Policy.